Customer Success Manager – SaaS Global Tech
? Shoreditch, London (Hybrid – 3 Days Onsite)
? 12-Month Contract with potential to extend
? £90,000 per year PAYE
A global leader in providing creative software solutions for everyone from huge tech conglomerates to individual creatives is hiring a Customer Success Manager to accelerate value, drive product adoption, and build lasting enterprise partnerships across a multi-solution, multi-brand portfolio.
You’ll take charge of strategic, complex enterprise accounts, delivering real business outcomes and helping clients transform how they operate through advanced digital marketing solutions.
What You'll Be Doing:
- Own and grow relationships across some of the UK’s largest enterprise brands
- Lead clients through digital transformation with a strong focus on measurable outcomes
- Drive product usage and adoption with structured success plans and strategic account governance
- Align internal teams to solve challenges, accelerate value, and maximize ROI
- Become a trusted partner to C-level stakeholders and senior decision-makers
- Play a key role in client retention, expansion, and long-term satisfaction
- Influence internal strategy and bring thought leadership to the wider Customer Success org
What We’re Looking For:
- 5+ years in Customer Success, Account Management, or post-sales roles in the Digital Marketing or SaaS space
- Strong background managing large, complex, global enterprise accounts
- Confident building senior stakeholder relationships and navigating multi-department ecosystems
- Expertise in digital experience platforms (analytics, personalization, optimization, martech)
- Outstanding communication, presentation, and issue-resolution skills
- Strategic, proactive, and solutions-focused — able to anticipate problems before they arise
- Comfortable working cross-functionally with Sales, Marketing, Consulting, and Professional Services teams
Your next steps to apply:
Apply now with word document CV for immediate review. CV deadline is Monday 14th of April 09:00AM do not hesitate to apply.