Customer Success Manager – Government Partners Tech
Join one of the world’s largest booking platforms Policy Products team as a Legislation Customer Success Implementation Associate to help implement and support regulatory compliance solutions for Short-Term Rental laws globally with government bodies. This role focuses on deploying regulatory products, onboarding government staff, and providing ongoing support to government partners in Europe and Asia.
- Contract : 12 months
- Location : hybrid (London) or remote
- Salary : £60k - £65kpa
Key Responsibilities:
- Manage end-to-end implementation of regulatory products, liaising with internal teams and government stakeholders.
- Deliver non-technical solutions like hosting guides and training materials.
- Onboard government staff through webinars or live sessions and act as a primary contact for post-launch support.
- Balance multiple projects and time zones with Europe and Asia.
- Qualifications:
- 3+ years in regulatory compliance, customer success, or similar.
- Strong project management and communication skills.
- Proficiency in tools like Salesforce, Asana, or Jira preferred.
Passionate about customer service and regulatory innovation? Apply today!