Market Coordinator – Global Booking Platform

Location London
Discipline: Office Support
Salary: £38,000 - £40,000 pa
Contact name: Hannah Cleary

Contact email: hannah@principlehr.com
Job ref: 3691
Published: 1 day ago
Market Coordinator – Global Booking Platform 

We’re looking for a Market Coordinator to join our team in London, supporting both the Field Team and Key Accounts Team. In this role, you’ll manage high-value Host inquiries, escalate issues, and ensure timely resolutions while delivering exceptional service. You’ll work closely with internal teams, offering insights and building strong relationships to improve Host satisfaction.

•    Location ; London Remote 
•    Salary; £40,000 pa 
•    Contract ; 12 months, strong chance of extension.

Key Responsibilities:
•    Support Market Management and Key Accounts Teams with Host inquiries.
•    Become an expert in company policies, especially around Community Support and brand risk.
•    Provide end-to-end communication and resolutions for Hosts.
•    Triage escalations and offer solutions for efficient resolution.
•    Proactively improve Host listings to increase 5-star bookings.
•    Support in-market events and manage stakeholder communication.

Skills & Experience:
•    4+ years in Customer Support or Account Management.
•    Fluent in English with excellent written and verbal communication skills.
•    Strong problem-solving, active listening, and de-escalation abilities.
•    Ability to manage multiple priorities in a fast-paced environment.
•    Proficient in Salesforce, G-Suite, and Jira (preferred).

If you're passionate about customer support and thrive in a fast-paced environment, we’d love to hear from you! Email hannah@principlehr.com