The Offer
- Competitive salary of €33,000 per year
- 11 months contract with the view to conversion- (PAYE - paid weekly)
- Hybrid working - 2-3 days per week in the offices in Dublin.
- The opportunity to join a fun, dynamic, and high-performing team!
The Role
You will be providing best-in-class support for the platform, to ensure a positive customer experience. You will be responsible for logging cases on the IT Service Desk and maintaining details of software/hardware problems detected, and providing initial triage technical support by answering customer inquiries, solving problems, and providing product information via case, phone, or e-mail in a timely efficient manner.
Your Profile
- Prior experience working in a helpdesk environment over the phone, using technical skills to resolve end-user issues on a first-call resolution basis.
- The ability to ask clear and precise questions of the customer to ascertain the exact details of the problem.
- Basic understanding of ITIL Skills and business processes.
- ServiceNow experience would be an advantage
Please apply for this role with your CV or LinkedIn profile. All applications will be dealt in confidence by me, Som.
Som | som@principlehr.com